Who handles your information
MorefireTV is responsible for the customer information we use to handle your enquiries and orders. Contact us on WhatsApp at +44 7867 437173 for privacy questions or requests.
Our enquiry form
The form helps you prepare a WhatsApp message. It asks about your enquiry, preferred service, device, town or city, connection and any viewing preferences or support details you choose to provide.
The form does not submit your answers to a MorefireTV customer database or save them in browser storage. They remain in the current page while you prepare your message. Your browser may retain form values as part of its normal history or autofill features.
Choosing to open WhatsApp transfers the prepared message to WhatsApp. You review it and press Send there to send your enquiry to us. Viewing preferences and device make/model are optional; required fields help us respond, and you can select “Not sure” for your device. You can also contact us directly without using the form.
Information you send us
When you message us, we receive the WhatsApp contact details and messages you share, including any device details, support photos or viewing preferences. To fulfil an order, we may ask for your name, delivery address, contact number and payment confirmation.
Please do not send full card details, passwords, identity documents or unrelated sensitive information in the enquiry form. If extra information is needed for a particular support issue, we’ll explain why.
Where customer records are kept
Our customer enquiry, order and support records are kept in WhatsApp conversations. We do not maintain a separate customer spreadsheet or website customer database. WhatsApp and any device or cloud backups you or we enable may process or retain information under their own settings and policies.
Why we use your details
We use relevant information to answer questions, check compatibility, arrange trials, confirm orders and payment, deliver TV boxes, provide support, handle renewals you request, and deal with returns or warranty enquiries.
These uses support your requests and our contract with you. Where applicable, we also use information for legitimate interests such as resolving disputes and protecting transactions, balanced against your rights, and to meet legal obligations. Where consent is required, we will ask for it separately. A trial enquiry does not by itself sign you up for promotional messages.
Who may receive information
We share information only as needed for the relevant purpose: with WhatsApp to communicate; delivery providers to deliver an order; payment providers when you use a payment link; and a manufacturer or service provider where needed to handle a support or warranty request. We may also disclose information where required by law.
Payment links lead to the payment provider’s checkout. This website does not collect or store card numbers or card security codes. The provider processes payment information under its own privacy notice.
WhatsApp and other providers may process information outside Thailand. Their locations, retention and security practices are governed by their services and policies, alongside applicable data protection requirements.
How long information is kept
We keep relevant WhatsApp conversations while needed to handle your enquiry or maintain your subscription, delivery, support or warranty relationship. Records may need to be retained longer to resolve a complaint or dispute, evidence a transaction or meet legal obligations. When those purposes no longer apply, information should be deleted or anonymised rather than kept indefinitely.
You can ask us to review or delete your information. We will explain if a legal requirement or unresolved matter means some records must be retained. Deleting our copy does not necessarily delete copies independently held by you, WhatsApp or other providers.
Website operation and cookies
We have not added advertising pixels or visitor analytics to the current website. Website hosting and sign-in services may process technical information, such as IP addresses and request or security logs, to deliver and protect the site. Necessary session or authentication features may be used by those services.
Facebook and WhatsApp links take you to external services. Their privacy notices and cookie settings apply when you use them. If we add optional analytics or advertising tools later, we will update this notice and request any required consent.
Your choices and rights
Depending on applicable law, you may request access to your information, correction, deletion, restriction of use or portability, and object to certain uses. Where we rely on consent, you can withdraw it without affecting earlier lawful use. These rights may have legal limits.
Send your request to our WhatsApp number and describe what you need. We may ask for proportionate information to verify that the request concerns your records. You can also raise a complaint with the relevant data protection authority, including Thailand’s Personal Data Protection Committee.
Contact us about privacy ↗