Cancel before dispatch or activation
You can cancel a TV box order before dispatch for a full refund if its included subscription has not been activated. Subscription-only orders can be cancelled for a full refund before activation.
Seven-day TV box returns
If you change your mind, notify us in writing within seven calendar days of receiving your TV box. A WhatsApp message is accepted. We’ll provide return instructions and the return address.
Return the box with its remote, power adapter, HDMI cable and warranty card. Keep the original packaging where possible. Reasonable opening and inspection do not automatically prevent a return. Please take care of the equipment; any missing items or damage beyond reasonable inspection will be assessed fairly and explained to you, subject to applicable law.
If the included subscription has not been activated, an eligible return receives a full package refund. We do not deduct the original Thailand delivery cost advertised as free, or charge a restocking fee.
When the included subscription starts
For new TV box orders, we activate the included subscription after you receive the box and confirm that you are ready. Please contact us before activation if you wish to cancel or return your order.
If a return involves an already activated subscription, contact us so we can assess the hardware and service separately under the applicable consumer rules. We will explain any proposed adjustment and its basis; there is no automatic fixed deduction from the package price.
Subscription-only orders
We offer a free trial on compatible devices, subject to availability, so you can test before buying. Once a subscription is activated, we do not offer refunds solely for a change of mind, except where required by law.
This does not remove your rights where a service is not supplied, materially misdescribed or faulty. Contact us if something is wrong so we can investigate and provide an appropriate remedy.
Faulty, damaged or incorrect boxes
Contact us promptly with your order details and a description of the problem. Photos or a short video can help us assess it. We’ll help with troubleshooting and arrange an appropriate replacement or refund where warranted.
For a confirmed fault or incorrect item, we cover reasonable return postage. Please agree the return method with us first. The seven-day change-of-mind window does not limit your rights for faulty goods.
Return postage and delivery charges
For a change-of-mind return, the buyer pays return postage where applicable law permits. We’ll confirm the arrangements before the return. Where consumer law requires us to arrange or pay for collection, we will do so.
Delivery is free within Thailand for the ฿5,000 Standard and ฿6,000 Premium TV box packages. Orders to other Southeast Asian countries carry a separate postage and packaging charge, confirmed before payment. Any refund of those charges will follow applicable law; they are not automatically excluded from a refund.
One-year manufacturer warranty
Your TV box includes a one-year manufacturer warranty card. Register it with the manufacturer when you receive the box and keep the card. Follow its registration and claim instructions; contact us if you need help finding them.
The manufacturer’s warranty is additional to your applicable consumer rights. Warranty registration requirements do not remove rights you have against the seller under law.
How to request a refund
Message us on WhatsApp with your order reference or payment confirmation, the delivery or activation date, and the reason for your request. Do not send passwords or full card details. We’ll confirm the next steps in writing.
Approved refunds are issued to the original payment method where possible. Where Thailand’s statutory direct-marketing cancellation rules apply, we refund the full amount due within 15 days of receiving your cancellation notice. We aim to use the same timeframe for other approved refunds. Your bank or payment provider may take additional time to show the credit.
Your consumer rights
This policy does not exclude or limit any mandatory cancellation, refund, repair or replacement rights. If applicable law gives you greater protection, that protection takes priority, including for orders delivered outside Thailand.
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